Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SEE Telecom wishes you a happy holiday season. During this period, the processing time for your requests may be longer than usual. We will be completely closed from 24 December to 5 January 2026.
{"xsrfToken":"f112d4963a802c354ad1337243d5a1b17f8fc798_lout","branding":{"id":"1","key":"ss","name":"See Services","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b85712","headerLinkHoverBGColor":"#b85712","headerBadgeColor":"#b85712"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/056558e5-bf9f-41f1-a668-291b7dad0abc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWZjZGYxMy0xM2U4LTQ2NDUtOTlmNS1kNDM5ZmJmODVmMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1NjU1OGU1LWJmOWYtNDFmMS1hNjY4LTI5MWI3ZGFkMGFiYyI6WyJyZWFkIl19LCJleHAiOjE3Njg1MzUzNDQsIm5iZiI6MTc2ODUzNDc0NH0.4dxah7-y4UUjZutPlXmVrBFnMt-H6NlWaLKDAXejFQM&client=41fcdf13-13e8-4645-99f5-d439fbf85f1b&mode=fit","logoId":"056558e5-bf9f-41f1-a668-291b7dad0abc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SEE TELECOM Help Center","sharedPortalName":"SEE TELECOM","userInitialAnnouncementHeader":"Getting Started","userInitialAnnouncementMessageWiki":"<p>Please register before using any of the items below by clicking on the top right corner button.</p>\n<p>It will allow you to follow all your requests up.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SEE TELECOM Help Center","sharedPortalName":"SEE TELECOM","announcementHeader":"Getting Started","announcementMessage":"Please register before using any of the items below by clicking on the top right corner button.\n\nIt will allow you to follow all your requests up.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7b9cb2e0-1e06-4a4c-a31b-19fe2dc19c1f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWZjZGYxMy0xM2U4LTQ2NDUtOTlmNS1kNDM5ZmJmODVmMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiOWNiMmUwLTFlMDYtNGE0Yy1hMzFiLTE5ZmUyZGMxOWMxZiI6WyJyZWFkIl19LCJleHAiOjE3Njg1MzUzNDQsIm5iZiI6MTc2ODUzNDc0NH0.RqYaJ0ajpMFfSRA_9aBpUy2tFpT4i25j-5SjxFhuU1Y&client=41fcdf13-13e8-4645-99f5-d439fbf85f1b&height=300&mode=fit","bannerMediaApiFileId":"7b9cb2e0-1e06-4a4c-a31b-19fe2dc19c1f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ss","projectId":10000,"serviceDeskId":1,"name":"See Services","description":"<p>Welcome to the Customer Care Center !</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"118","name":"Plan a maintenance","descriptionHtml":"","callToAction":"Plan a maintenance","introHtml":"<p>Send a request to plan your maintenance.</p>","icon":10546,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[6],"key":""},{"id":"19","name":"Return Merchandise Authorization","descriptionHtml":"","callToAction":"Return Merchandise Authorization","introHtml":"<p>Request a repair</p>","icon":10472,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[6],"key":""},{"id":"87","name":"Submit a complaint","descriptionHtml":"<p>Here is the list of criteria that justify the opening of a complaint</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Repeated failure of a specific device</li>\n <li>Critical dissatisfaction with a SEE Telecom service</li>\n <li>Critical damage to brand image</li>\n <li>Critical damage to business operations</li>\n <li>Critical damage to the financial aspect</li>\n <li>Critical damage to information security</li>\n</ul>","callToAction":"Submit a complaint","introHtml":"","icon":10518,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"85","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[6],"key":""},{"id":"86","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>Any suggestions to improve what we do or how we do it ?</p>","icon":10539,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[6],"key":""},{"id":"16","name":"Support ticket","descriptionHtml":"<p>Criticality scale :</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Critical : Your activity is completely blocked by the issue, no known workaround</li>\n <li>High : Your activity is partialy blocked by the issue, there’s a known workaround</li>\n <li>Medium : Your activity is lightlly blocked by the issue, there’s a known workaround</li>\n <li>Low : Your activity is not blocked by the issue</li>\n</ul>","callToAction":"Support ticket","introHtml":"<p>Create a support ticket</p>","icon":10550,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"","icon":10512,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"18","name":"total down","descriptionHtml":"","callToAction":"total down","introHtml":"","icon":10550,"iconUrl":"https://seeservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"SEE SERVICES"}],"orderMapping":{"7":[17],"6":[16,19,118,86,85,87]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"Merry Christmas and Happy New Year","userLanguageMessageWiki":"<p>SEE Telecom wishes you a happy holiday season.<br> During this period, the processing time for your requests may be longer than usual.<br> We will be completely closed from 24 December to 5 January 2026.</p>","defaultLanguageHeader":"Merry Christmas and Happy New Year","defaultLanguageMessage":"SEE Telecom wishes you a happy holiday season.\nDuring this period, the processing time for your requests may be longer than usual.\nWe will be completely closed from 24 December to 5 January 2026.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWZjZGYxMy0xM2U4LTQ2NDUtOTlmNS1kNDM5ZmJmODVmMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1MzU5NDQsIm5iZiI6MTc2ODUzNDc0NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LYxTBTS7nYvDDJqPKU6r3bIEP9_Pnfrwn8kaXC14YJY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"41fcdf13-13e8-4645-99f5-d439fbf85f1b","tokenDurationInMins":20}},"sharedPortal":{"name":"SEE TELECOM","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}